Delete your account & data

Google Play and App Store require a public way to delete an account. You can do it yourself in the app or on the website.

How to delete (self-service)

Website: sign in → Profile & Settings → Delete account. Type DELETE and confirm with your password (or Google Sign-In).
iOS / Android app: Account & Settings → Delete account. Admins cannot use this.
You are signed out immediately. The same email can register again later as a new account.

If you cannot sign in

Use Contact Us (category Delete my account) from the same email as your account, or email codecartelllp@gmail.com. We complete those requests within 30 days.

What is deleted

Login, name, email, phone, Google sign-in on this account, push tokens.
Pet profiles and photos you uploaded, diary entries, QR tags you own (codes are deactivated).
In-app notification history and social posts you created.
Provider directory listing (vet, NGO, groomer, pet-care, shelter, pet place) is taken offline.

What may be kept

Rescue reports already shared with NGOs/clinics — they may keep a copy to finish the case.
Clinic health records the vet legally stores as a medical file.
Completed booking rows needed for a provider’s accounts or a dispute, without your login details.
Backups, overwritten on a rolling cycle.

Platform operators (admin) cannot delete their own admin login this way, so the service can still be run and support requests processed.